TERMS & CONDITIONS
Experience Days Pty Ltd. is an agent for selected courses and experiences across South Africa that appear on this website. When you purchase or activate a voucher or buy a course or experience from Experience Days you become legally bound by these terms and conditions. Please do not proceed and purchase or activate a voucher or complete a booking until you have read, understood and accepted these terms and conditions.
1. Prices
The prices displayed on our website are correct to the best of our knowledge and maintained on a daily basis. Prices of courses and experiences may vary throughout the year. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within 14 days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.
2. Duration
Where the duration of a course or experience is mentioned on our website and marketing material or by a member of our staff this is an approximate guide to the length of time you should expect to spend at the venue. The duration may vary slightly from venue to venue. When you are taking the course or experience as part of a group there may be some waiting time involved. Where possible we will outline the time spent at the venue separately to the time spent on the experience itself, although this is not always possible.
3. Descriptions and Images
All descriptions contained on our website and in our marketing material are correct at the time of going to press. However, please note that descriptions are generalised as we offer similar activities and experiences across different venues which may vary in content across different Experience Providers and locations. Descriptions may be updated throughout the year as courses and experiences change. The images used in all promotional literature to illustrate courses and experiences, particularly those that take place at more than one location, are used as an indication only.
4. Availability
All experiences and courses are offered subject to the availability of dates, vehicles, facilities and staff. Bookings should be made as far in advance as possible especially during peak times such as weekends and school holidays. We suggest that if you plan to purchase a voucher for a date at short notice, you contact us to ensure there is still availability before completing the transaction. You should not make any travel or accommodation arrangements in connection with the course or experience until you have received your booking confirmation from Experience Days or the Experience Provider. Where specific elements of the course / experience such as vehicles are not available due to mechanical breakdown, the Experience Provider reserves the right to make reasonable substitutions on the day. If this is not possible the Experience Provider reserves the right to cancel the course / experience at short notice.
5. Restrictions
Certain courses and experiences provided by suppliers are subject to minimum age, health or other requirements. In most cases, these details are listed on our website and at the time of booking, although they are subject to change at any time. It is the purchaser's and/or redeemer's responsibility to check that the restrictions are met. Once you have confirmed a booking you are not eligible for a refund if you are forced to cancel because the minimum requirements are not met. Details of restrictions and requirements are set out on our website under the products’ page. Please read them carefully.
6. Weather
Many experiences and courses we offer are weather dependent. If bad weather affects a booking it will be rescheduled by the Experience Provider or us at no cost to you and there will be no refunds. There can be no guarantee that a particular date will not be withdrawn due to adverse weather conditions. We strongly recommend that you contact the Experience Provider on the day before you depart for your experience. In the event of cancellation, Experience Days will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
7. Safety
We ask you to leave plenty of time to get to the venue. Many of the courses and experiences we offer require a safety briefing and it is essential that the participant attends the briefing otherwise they will not be able to participate. No alcohol or drugs can be consumed before any of the courses or experiences we offer. The staff at the Experience Provider reserve the right to refuse an activity to persons suspected to be under the influence of alcohol and / or drugs. Where the experience requires the wearing of safety equipment such as a crash helmet or a lifejacket this is mandatory and there are no exceptions. Other safety precautions will be advised in your confirmation details. Each venue employs professional instructors who reserve the right to end an experience or course or offer alternative tuition if they believe the participant may endanger themselves or other members of the public.
8. Experience Providers and Liability
Although Experience Days has sought to select highly experienced Experience Providers offering courses and experiences, Experience Days shall not be responsible for the safety standards or the quality or delivery of the course or experience, or any loss or damage suffered by you whilst participating in the course or experience for which the Experience Provider shall be solely responsible. By purchasing or redeeming a voucher, you acknowledge that the course or experience is dependent on certain factors beyond the control of Experience Days and agree that neither Experience Days nor any associated Experience Provider shall be liable for the cancellation, postponement or alteration of any course or experience for reasons beyond its reasonable control including weather-related reasons, mechanical failure or otherwise. We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. In the event of mechanical machinery breakdown you should expect reasonable substitutions without notice. The total liability of Experience Days for any claim whatsoever in connection with the course or experience voucher or any course or experience shall be limited to the price paid for the voucher or booking. Experience Days' Experience Providers are located at destinations across the South Africa. We are continually adding locations but occasionally may need to stop featuring some centres/locations.
9. Refunds and Cancellations
Sometimes the Experience Provider has to cancel a course or experience for reasons beyond their control, such as the weather or mechanical breakdown, or because minimum requirements are not met such as a minimum group of people. We regret that such eventualities are outside of our control, in these circumstances, Experience Days is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course or experience. A location and/or course or experience may be terminated without warning during the lifetime of the voucher on these occasions an equivalent or alternative location and/or course or experience will be offered. If this is not suitable credit will be offered but no cash refunds will be made.
a) Vouchers within 14 days of receipt.
You have the right to a full refund within 14 days of receipt.
No refunds will be made on vouchers more than 14 days after the date of purchase. However, the voucher is still free to be activated online (if within 12 months of the purchase date) and the credit can be used against any of our entire product range.
c) Activated (Redeemed) Vouchers
Once a voucher has been activated & a booking voucher (EX number) created no refund can be made.
d) Bookings made through Experience Days (i.e. when a specific date is confirmed by us online or by phone and you have an EX Number)
No refunds are offered for direct bookings made via Experience Days. Should you need to re-schedule or cancel a booking you have already made, we will always do our best to help with the Experience Provider. If you are not sure when this applies, please enquire before booking. Experience Providers sometimes have to cancel their activity for reasons out of their control. If this is the case you will need to contact the same Experience Provider and re-arrange another date. Refunds cannot be given in these circumstances.
e) Bookings made directly with the Experience Provider (when a specific date is confirmed by the Experience Provider) As policies do vary from venue to venue, please note that cancellation or re-scheduling may not always be possible. If you have received a voucher and booked your course or experience directly with an Experience Provider you are bound by their terms and conditions (please make yourself aware of these at the time of booking).
10. Complaints
If a problem is encountered at the Experience Provider please bring it to the attention of the manager or activity co-coordinator of the venue, enabling them the chance to resolve the issue on the day. If you feel the action taken by the Experience Provider was unsatisfactory, please contact Experience Days within the next 14 days of taking the activity providing all the facts from your point of view in writing. We will respond within 28 days of receiving your written complaint to info@experiencedays.co.za Experience Days undertakes to thoroughly investigate all customer complaints that have been highlighted with its Experience Providers on the day of the experience, failure to highlight issues on the day of the experience or course may jeopardise investigations and result in an unsatisfactory outcome.
11. Validity
Each voucher will show a unique code, which must be quoted when dealing with Experience Days and which will be used to identify your order and payment online. Vouchers and the associated references must be kept safely and securely. Experience Days will take no responsibility for any loss you may incur as a result of impersonation or identity fraud. Vouchers can be redeemed for service from the Issue Date. Vouchers are valid for the experience purchased for twelve (12) months from the date of purchase, i.e. the Issue Date. Vouchers not redeemed and used within the twelve (12) month period are valid for services equal to or less than the original purchase price of the Experience for a further 24 months (A total validity period of 36 months). To clarify, the voucher will revert to its original paid value when it is 12 months old. Therefore to book the original experience after the first 12 months, a price increase may need to be paid. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher, booking information and your online account). If you have any questions regarding the use of an Experience Certificate® please contact Experience Days Customer Service on inf@experiencedays.co.za
12. Delivery
Your personalised Experience Days vouchers will be delivered by email to the email address entered by the purchaser at no cost. Be aware that some email accounts may categorise our email vouchers as unwanted, spam, junk or promotional email. To avoid this please add our email address info@experiencedays.co.za to your address book. Experience Days is not liable or responsible for any loss suffered as a result of an email voucher being blocked by web filters or firewalls. If the recipient does not receive the email voucher, please contact us immediately to send vouchers to an alternative email address. All bookings and vouchers are also available to view and print online on your personal online account.
13. Exchanges
Any voucher whether for a specific course or experience can be exchanged directly for online credit for an amount equivalent to its original purchase or exchanged for any other course or experience for free. If the substituted course or experience costs more than the original voucher you must pay the difference; if the substituted course or experience is less than the original voucher the remaining credit will be kept on the recipient's online account. Online credited accounts are valid for the same 36-month period from the original voucher dispatch date, after which time these funds will no longer be available to spend. Vouchers can only be exchanged prior to activation.
14. Insurance
The very nature of some of the services that we promote as an agent means that they are dangerous. Prior to ordering or participating in any course or experience you should be aware of the risks involved. Experience Days can provide further information if you are in any doubt about any course or experience. We require our Experience Providers to hold appropriate and valid public liability insurance before we will promote their services as an agent and we make no warranty or representation about their course or experiences whatsoever. Responsibility rests with you to make independent enquiries with the supplier and other third parties as to the need to acquire your own insurance cover.
15. Discount Codes
Experience Days Discount codes are issued subject to availability and can be withdrawn without notice at any time. Experience Days reserves the right to stop discount codes being used against specific products or orders. Only one discount code can be used per order. Discount codes apply to internet orders only. Discount codes cannot be applied to an order once completed and refunds will not be given if you failed to enter your code within the purchase process. Discount codes can only be used against full price gift voucher transactions and cannot be used for transaction involving account credits or voucher redemptions or direct bookings.
16. Spectators
Most Experience Providers will allow you to bring spectators to watch you participate in your selected course or experience. When booking your date please inform the staff you wish to bring other people. Some Experience Providers may request a small payment for spectators. Spectators are required to comply with the Experience Providers terms, conditions and expectations of conduct. Any spectators deemed under the influence or drugs or alcohol will not be permitted on site.
17. Bookings
Individual or Small Group Bookings. All vouchers must be activated online at experiencedays.co.uk. Please do not arrive at a venue expecting to redeem your gift voucher without first 'activating' your voucher on www.experiencedays.co.za. Experience Providers will only accept booking vouchers (activated vouchers). Booking vouchers can be created by activating a voucher online or on the phone or directly by Experience Days staff. Experience Days will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions. Bookings are not finalized until you have received written confirmation from the Experience Provider or Experience Days.
18. Competition Prizes, Special Offers & Promotional Vouchers
These vouchers and discount codes cannot be exchanged, extended or refunded. Vouchers issues for the purposes of Competition Prizes, Special Offers or Promotional Purposes are valid for 12 months only.
