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Gift certificates can only be refunded within 14 days of the purchase date. Anyone can use the voucher, however, so you're welcome to take the activity yourself, give to someone else, or exchange for another experience.
Orders are placed online with the option to write a personal message to your recipient. Customer service live chat is available Monday to Friday 11:00am to 7:00pm
An Experience Days E-Certificate is sent instantly to the chosen delivery email. The voucher includes everything your recipient needs to redeem and book an experience.
Gift Vouchers are valid towards the chosen experience for one year, then a further two years as Experience Days credit, allowing the recipient the freedom to enjoy an experience at their convenience.