Using the search bar above, type a word or phrase associated with your question and click the search button. However, if you are still stuck and need assistance, please contact us
If you purchased the voucher then you can access a copy in your Purchase History, located in your customer account. If you didn't purchase the voucher then please contact our customer service team with as much information as possible regarding your certificate, and someone will get back to you right away.
Orders are placed online with the option to write a personal message to your recipient. Customer service live chat is available Monday to Friday 11:00am to 7:00pm
An Experience Days E-Certificate is sent instantly to the chosen delivery email. The voucher includes everything your recipient needs to redeem and book an experience.
Gift Vouchers are valid towards the chosen experience for one year, then a further two years as Experience Days credit, allowing the recipient the freedom to enjoy an experience at their convenience.